RETURN POLICY

USStove.com gladly accepts returns of any unused products within 30 days from the date of purchase for a hassle-free refund or exchange. We will not accept returns after 30 days. If an item becomes defective after 30 days, the product warranty will be enforced. All shipping charges for returned merchandise are the responsibility of the customer. Credits will be placed on the credit card used for the original purchases. Allow two to three billing cycles for the credit to appear on your statement.

Returns with no receipt must reference the original order number.

To initiate a return, contact us a 800-750-2723 ext 3404 or via email at returns@usstove.com. You will receive an RMA # which will be need when shipping your return packages back to us

Be sure all the return criteria mentioned above are met. Please write the RMA# on the outside of the package and include a copy of your invoice.

Returns without an RMA# on the outside of the package will be refused and returned to you.

There is a 10% restocking fee on all refunded orders (no exceptions). The restocking fee will be waived in the case of exchanges (for products of equal or greater value).

USStove.com is not responsible for shipping on returns. Shipping charges must be paid by you. Collect shipments will be refused. Shipping charges will only be refunded in two instances: error on our part or damages incurred during shipping. Please ensure the product for its full value (if any damage or loss occurs during shipping on returns, we cannot assume liability).

Sales are final on special closeout item orders.